There are specific terms for to get the refund and replacement. Please read terms and conditions to understand the refund eligibility criteria and replacement process.
1. Manufacture Warranty – Products under manufacture warranty is not eligible for direct replacement and refund from the company. You will receive branded products with manufacture warranty with GST invoice to get warranty services from the manufacturer. If there is an issue or defect in products you must contact the service center to get the warranty services. Appni Dukan does not provide a replacement for the product under manufacture warranty.
2. Seller Warranty – You are eligible to get a replacement/refund for a product that is under seller warranty. We provide a limited time “Seller Warranty” to assure the warranty service for a specific time. The company we will provide a replacement if there is an issue with the product during the “Seller Warranty”. If there is an issue with the products, you can contact support team (email@example.com) and create an RMA request to process your replacement.
3. Testing Warranty - “Testing Warranty” is applicable to each product that doesn’t come under “Manufacture warranty” or “Seller Warranty”. Testing warranty is applicable for 24 hours after receiving a product. All the products under “Testing Warranty” are well tested before dispatch.
4. Physical Damage – You are eligible for replacement or refund if the product is damaged in transits or dead on arrival. You MUST have to file an RMA from my account to on same day you receive the product. Also, you must submit the required documentation to complete your RMA process.
5. Wrong Ordered/Received - You are eligible for a full refund if you received a wrong product or different from what you have ordered. Whereas in the case if you have ordered a wrong item then there will return shipment fee applicable by buyer applicable on return shipping and the same amount will be deducted from order amount and rest of amount will be refunded to your account.
Please Note: We may not be able to exchange products bought during special sale or discounted for any replacement or refund also replacement is subject to product/ stock availability.